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2021-03-110

EFM basic project.rar

FAQ

FAQ

  • Five points when connect to server?

    A Device ID (Server device ID)
    SMS Command:$sms,000000;w004,ID;!
    Note: No blank space; Only English texts&digits.
    Device ID:ID that server provides. Megastek server ID is IMEI or blank ID for MT-60,MT-60x,MT-70,GVT-800,GVT-900. Input correct correct device ID, otherwise can not go online.
     
    GPRS Interval
    SMS Command:$sms,000000;w005,Interval;!
    Note:No blank space; Only English texts&digits.
    Interval:Input GPRS interval1=30s2=60s3=90s…).
     
    GPRS Mode(Transmission Control Protocol)
    SMS Command:$sms,000000;w009,Mode;!
    Note:No blank space; Only English texts&digits.
    Input correct GPRS mode, otherwise can not connect to server. Megastek server only support TCP.
    Mode:Server Transmission Control Protocol (0=Disable 1=TCP2=UDP).
  • Device can not online/sudden offline?

    A SIM Card
    Make sure SIM card has GPRS service.
    Confirm SIM card type,CDMA is not workable.
    Make sure the SIM card is not out of credit.
    Make sure device is registered to GSM network. See below guidelines:-
    企业微信截图_273a2f3c-66b6-4d1d-912b-db67783e1bbe
    Configuration changed
    APN(Access point of network.
    Server(IP/domain, Port.
    Device ID(Server device ID.
    GPRS Interval.Interval>15mins, no connection to server for 15 mins, automatically offline.
    GPRS Mode. Megastek server only support TCP; make sure to use correct GPRS mode.
    Check if turn on or failed
    Please check if device is on.
    Please check battery voltage.
    Please check if device working normally, able to accept calling.

  • Device no reply SMS or reply ‘fail’?

    A Please check if GSM is registered
    Device can accept in-coming call; blue LED 1s on 3s off.
     
    Please check if SIM card is shut down or run out of credit.
    Transfer SIM card to mobile phone for checking.
     
    Device no reply SMS.
    Please make sure if sim card is with SMS service.
    Please make sure SMS is started with ‘$; if not, device wont reply, regard it as spam.
     
    There are several cases for failed SMS setting:
    Correct SMS:$sms,000000;w0003,www.megastek.net,10000;!
    Device reply:$860719020336016;w003,OK;!
    Wrong SMS:$usb,000000;w003,www.megastek.net,10000;!
    Device reply:$860719020336016;format error;!
    Wrong SMS:$sms,123456;w0003,www.megastek.net,10000;!
    Device reply:$860719020336016;password error;!
    Wrong SMS:$sms,123456;w0003;!
    Device reply:$sms$860719020336016;w003,FAIL;!
    Wrong SMS:$sms,000000;w003! missing ;’)
    Device reply:$860719020336016;!
  • Other Frequently Asked Questions?

    A Device can not turn on.
    Please check if device can charge; if not, device can not work.
    Please check if battery voltage ranges from 3.6V~4.2V.
    Please check if device comes in water; if yes, don’t turn it on until dry up completely.
    Please check if LED is steady on when press power button; if not, device is faulty.
    Device can not enable background surveillance & two way calling.
    Please make sure SIM card is with caller ID service.
    Please make sure authorized number is correct.
    Please make sure SIM card is local number; if not, add dialing code and enable service for long-distance calling.
    Device can not charge and charge correctly.
    When charge, Red LED is always on.
    When charged fully, Red LED turns to Green. (MT-70, Red LED off).
    Please change adapter if can not charge.
    Please charge as instructions. If above is not workable, it is suggested to return the units to Megastek for professional checking and repairing.
    Device can not get GPS signal.
    GPS signal is not available when indoors, please place device in clear open sky, internal GPS antenna facing sky.
    GPS signal is not available when indoors, please locate external GPS antenna in open sky, front side facing sky.
    Please remove device into open area. Buildings, trees, heavily rains can result in weak GPS.
    Please check Yellow LED is in which status, see below:
    b

    Device can not register GMS network.
    Please check if SIM card is available, if GSM can be registered when in cellphone.
    Please check if SIM card installation is correct.
    Please check if SIM card is opened PIN password.
    Please check Blue LED is in which status, see below:
    c

  • Please note below points when first upload to server?

    A d
    Set APN
    Note:No blank space; Only English texts&digits.
    Note:Input correct APN of network operator, otherwise can not connect to server.
     
    Server IP/domain &Port
    SMS command:FACID,123456,GPRS,ADDR=server IP,PORT=server port;
    Note: No blank space; Only English texts&digits.
    IP/domain:server IP address or domain name.
    China IP:113.106.53.2 Domain:www.megastek.net
    Foreign IP:103.243.181.12Domain:hk.megastek.net
    Port:Server Port (China:10000 Foreign:10000)
     
    Device ID (Server ID)
    SMS command:FACID,123456,GPRS,ID= device ID;
    Note: No blank space; Only English texts&digits.
    Device ID:ID that server provides. Please input ID and Input correct device ID, otherwise can not go online.
     
    GPRS Interval and Limited Times
    SMS command:FACID,123456,LOC,I=30,T=999;
    Note: No blank space; Only English texts&digits.
    Interval(I):Input GPRS interval unit=second.
    Limited times(T):input uploading times, 999 is unlimited times. E.g, input 3, device uploading three times, then stop uploading.
     
    GPRS Mode(Transmission Control Protocol)
    SMS command:FACID,123456,GPRS,Mode=0;
    Note:No blank space; Only English texts&digits.
    Input correct GPRS mode, otherwise can not connect to server. Megastek server only support TCP.
    Mode:Server Transmission Control Protocol (0=Disable 1=TCP2=UDP).
     
    SaveAll
    GPRS data store into SD card, will cancel this function in future
    If enable SaveAll, GPRS data will store into SD card, not upload to server, device will be offline.
After Sales Service(RMA Form)

RMA handling process

Please check if the defective items are under the mentioned warranty period before RMA number request.

Warranty period is normally 12 months from the shipment date.

Please download the RMA form for the authorization number before sending the defective items

Fill in the RMA form with the replied authorization number and put the form copy inside the shipment.

Pls ship those defective items to the address shown on the form.

Once received the returned RMA shipment, Megastek will reply the RMA receipt form to define the defective symptoms and warranty period coverage.

Megastek will reply the estimated repair completion date and repairing cost if any on the form.

Megastek will be responsible for the returned RMA defective items if:

items is still under the warranty period

defective items is not caused by the externality damage or inappropriate usage.

If any items is out of warranty coverage, Megastek will charge for the repairing and components if can be repaired.

if fail to repair under the above terms, product will be disposal or return to customer at their own transportation cost.

Any out of warranty coverage RMA defective items will be at the customer transportation cost for the return RMA shipment.

Customer is responsible to ship RMA to Megastek at their transportation cost and Megastek will ship back the repaired RMA at her cost if the items are within the warranty coverage as mentioned before. Megastek will not bear any local custom duties and any other VAT taxes.

The warranty period will be continued to count and extend for 3 months after the RMA shipment.

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